Skip to main content

Support Health

Operational picture of ticket workload, overdue risk and production output

Array

Avg Days Open

Accross active tickets

Completed last 30 days

Completition output
% vs last month

Health Overview

Array

Open Requests

Total Active Workload

Array

Overdue Requests

% of open workload

Due within days

Near-term action required

Array

Waiting Reply

Customer/staff response needed

Array

On Hold

Paused or blocked tickets

Array

Oldest Open

Longest active request

Array

First Reply Avg

Array

New

New Tickets

Array

Replied

Replied Tickets

Array

In Progress

Working on Tickets

Array

Assigned to me

My Tickets

Array

Unassigned

Open and not yet assigned

Array

Bookmarked

Bookmarked Tickets

Array

Completion Avg

5

TV Screen(s)

Healthy 88% published, 2 offline.

66

TV Slide(s)

Healthy 88% published, 2 offline.

Sign up for News

For FSK Director Newsletter please signup here

Your Subscription Plan -


Upload Folder Size


Your Plan

Array

Total Consumed
You are getting out of space, consider upgrading your plan.

Number of Users


Your Plan Users
Total Active Users

Scorecard

Workload, overdue risk, and monthly production by

Status of Open Tickets

Total of Tickets per Weekday

Total of Tickets per